At 71 years old, Victoria lives on only 200 euros a month since her retirement. A former AESH, she has been desperately waiting for the payment of the old age solidarity allowance (ASPA) for 17 months. Despite her efforts, she has received no response and her financial situation is deteriorating. Exhausted by this wait, she is making a call to obtain the help that is owed to her, finding herself without savings or resources.